Community Management
We protect
the narrative of your brand.
How you respond across your social media channels and digital footprint matters.
We step in as a seamless extension of your team, ensuring every interaction elevates your brand and mitigates potential customer issues. We keep a pulse on the conversations surrounding your brand and connect meaningfully with users who interact with your brand directly. Our team actively manages 1,000s of comments, DMs and reviews each day. Our process has been tested across national restaurant brands, consumer businesses and public-sector organizations.
Our Services:
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Response and Escalation Protocols
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Brand Voice Guide
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FAQ and Response-library Development
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Social Comments and DMs
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Review Response
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Proactive Engagement
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Issue Tracking
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Sentiment and Recurring-topic Reporting
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Coverage Hours or Expected Response Times